AirCall API vs Twilio API: Best Cloud Calling Solution?

Phone calls may sound old school, but they are still a huge part of business. Calling makes things easier whether it’s helping a customer, closing a sale, or sending an alert. That is why many businesses are now going with cloud calling APIs.

In this blog, we will find the difference between AirCall and Twilio. Both of them are popular names. Which one is better for your needs? We will help you figure it out by comparing features, ease of use, pricing, and more. You will also get to see which is truly the best cloud calling API out there.

What Is a Cloud Calling API?

Let’s break it down. A cloud calling API is a tool that helps your software make and receive phone calls over the internet. You don’t need landlines, SIM cards, or hardware.

These tools are built using VoIP API for business solutions, which means “Voice over Internet Protocol.” You can set them up inside websites, apps, or even CRMs. Your business can make calls to anyone, anywhere with just a few clicks or some basic code.

This is super useful for businesses that handle lots of customer conversations every day.

Why So Many Businesses Use It

Cloud calling actually solves real problems, it isn’t just a fancy tool.

• No need for office phones –  Teams can call from laptops or mobiles. This gives them the freedom to work from anywhere.
  
• No missed updates –  Customers get reminders, alerts, or confirmations quickly. That means better service and happier customers.
  
• Low cost – You don’t need bulky systems or expensive call plans. It helps reduce overhead while still improving communication.
  
• Easier to scale – Add users or features anytime you want. You can grow without worrying about phone lines or hardware.
  
• Works with other tools – Most APIs connect with CRMs, ticketing tools, and help desks. This keeps all your customer data and conversations in one place.
  

A good VoIP API for business is worth investing in if you are building a support system, lead generation team, or call center.

AirCall vs Twilio: A Quick Intro

Let’s quickly look at both tools.

AirCall

AirCall is a cloud-based phone system built mainly for support and sales teams. It’s easy to set up and use, even if you are not a tech person. It connects with CRMs like Salesforce, HubSpot, and others.

Twilio

Twilio is more like a full developer toolbox. It offers voice, SMS, email, and more. The Twilio call API is very flexible. You can build custom calling features exactly how you want them.

Both serve different kinds of businesses, so the right one depends on what you are looking for.

Comparison Table: AirCall vs Twilio

Here’s a simple side-by-side look:

Feature	AirCall	Twilio
Setup Time	Fast setup, no coding needed	Needs developer setup
Customization	Limited to available features	Fully customizable via code
Integrations	Strong CRM and helpdesk integrations	Supports almost any integration
Pricing	Fixed monthly plans	Pay-as-you-use pricing
Best For	Non-tech teams, support & sales	Developers, custom use cases
Call Features	Call routing, IVR, team collaboration	Call recording, transcription, IVR

Key Differences Explained in Simple Words

1. Setup and User Experience

AirCall is easy to get started with. You can sign up, add your team, and begin making calls in minutes. It’s made for teams who want something that just works out of the box.

Twilio is more of a DIY tool. If you have a developer or a tech team, you can build advanced features using the Twilio call API. It needs more setup, but it also gives you a lot more control.

2. Features and Flexibility

AirCall gives you the basic things such as, team call management, call forwarding, and call tagging. You also get some smart features like live coaching and analytics.

Twilio, on the other hand, offers deep customization. Want to create automated voice responses? Or record calls and save them in your CRM? You can do that with Twilio.

So if you are asking which is the best cloud calling API, it highly depends on what kind of control you want.

3. Pricing Models

AirCall works on monthly plans, which is simple and predictable. You pay a flat fee based on your team size.

Twilio works on a pay-as-you-go model. You only pay for the calls or minutes you use. This is great if your call volume changes every month.

When Should You Use Each One?

You should go with AirCall if you want something that works right out of the box. It’s great for teams that don’t want to write code or manage complex systems. If your main goal is to have a reliable phone system that connects easily with CRMs like Salesforce or HubSpot, AirCall makes it simple. It’s built for sales and support teams who just need to make and manage calls efficiently.

On the other hand, Twilio is better suited if you want full control over your calling setup. If you are building a custom app or need unique calling features, the Twilio call API gives you everything you need. It’s flexible, powerful, and ideal for developers or businesses already using Twilio for messaging, chat, or authentication. If your project needs deep customization, Twilio is the better choice.

Real-Life Ways to Use These APIs

Still wondering how this helps your business? Here are some real use cases:

• E-commerce: Use Twilio to send shipping updates by voice call.
  
• Customer Support: Use AirCall to manage inbound and outbound calls smoothly.
  
• Healthcare: Use a VoIP API for business to remind patients about appointments.
  
• Real Estate: Record and route buyer queries using a custom Twilio solution.
  

All of this can be done without traditional phone lines or big infrastructure.

So, Who Wins the AirCall vs Twilio Debate?

There is not a single answer for everything. Both tools are great, but they work best in different situations.

AirCall is perfect if you want a ready-made tool that saves time and boosts teamwork. Twilio is better if you want full control and plan to build something specific with the Twilio call API.

At the end of the day, the best cloud calling API is the one that fits your business, not just in features, but in how your team works.

Want help picking the right cloud calling tool? Or need a custom setup using the Twilio call API? Our team at Bolder Technologies can help you get started the right way.

Let’s make calling smarter, faster, and easier, together.